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Karen

I’m not here to report how a particular ad campaign went. I want LinkedIn to view this as free user research – they need to improve the user experience and usability of LinkedIn Ads.

The ad campaign setup consists of what seems to be three simple steps. But as the user moves through the experience, what initially felt simple becomes rigid and constrictive when trying to make changes, update, or delete.

The top three key items LinkedIn Ads could fix to improve usability and the user experience:

  1. No delete? You’ve got to be kidding me. I’ve heard this complaint within other areas of LinkedIn before, so I wasn't surprised to find it in LinkedIn Ads. Once created, there is no way to delete an ad campaign or ad variation. You can hide them, but not delete them. Users should always be allowed to delete anything they create (just make them confirm it's really what they want to do).
  2. No “Save” option. If you leave the ad campaign setup process at any time, LinkedIn saves everything you started. This is great, except they don’t tell you they’re going to do that. So if you leave before finalizing a campaign, you would assume you're losing what you started. Upon coming back to find it's still there—you might be surprised, and also annoyed you didn't know it would be saved in the first place. If the functionality is there, tell the users upfront so they can plan for it.
  3. Cannot add new ad variations. I love that LinkedIn gives users 15 ad variations per campaign. But after you go through the initial three steps, there’s no way to come back and simply “Add a new variation.” You have to use a workaround where you duplicate an existing variation and just make changes to that. Users should never have to use a workaround for something that should be basic functionality. In fact, they should never have to use a workaround, period.

Despite my rant here, I love LinkedIn, and am very pleased to see it growing so much (100 million members as of March 2011!). As they grow, usability and the user experience is definitely something they'll want to put more focus on. For now though, these few items would make a nice improvement.

Don't forget to follow our usability and user experience design agency on LinkedIn!

This blog was posted by Karen on April 27, 2011.
Karen Boehl

About the Author

Karen Boehl

Karen does a little bit of everything – webmaster, social media manager and search engine optimizer. She can most often be found on Twitter, in the Usability Lab, or happily buried in the Drupal admin menu.

Karen

Sandstorm Design recently launched a health care web application for a large insurance company. The interactive experience educates users on Medicare health care coverage options. To offer this helpful tool to an even broader audience, the application has now launched in Spanish!

This blog was posted by Karen on April 22, 2011.
Karen Boehl

About the Author

Karen Boehl

Karen does a little bit of everything – webmaster, social media manager and search engine optimizer. She can most often be found on Twitter, in the Usability Lab, or happily buried in the Drupal admin menu.

Karen
Drupal 7 Developers Share Lessons from Conference in Chicago

This time a month ago, Sandstorm Design attended DrupalCon Chicago. Since then, our team of Drupal developers have been sharing with the rest of the company the key takeaways from the conference.

Over sandwiches and soda, our Technology and Usability Director Michael Hartman talked to the team about new possibilities Drupal 7 features open up and how we can use them to continue to provide exceptional content management solutions. We were inspired enough to keep discussing Drupal long after the last bite had been eaten. In fact, we're still talking Drupal this and Drupal that. And the conversation isn't likely to end anytime soon!

This blog was posted by Karen on April 14, 2011.
Karen Boehl

About the Author

Karen Boehl

Karen does a little bit of everything – webmaster, social media manager and search engine optimizer. She can most often be found on Twitter, in the Usability Lab, or happily buried in the Drupal admin menu.

Karen
Sandstorm at DrupalCon Chicago

It has been an amazing week for our development team at DrupalCon Chicago 2011. We absorbed Dries Buytaert’s keynote, mingled with other Drupal 7 developers, danced to a song about Drupal (not kidding!), and attended session after session on topics like theming, design, user experience, implementation and configuration. We had a blast and learned a lot!

We’re so proud that Chicago got to host the Drupal conference this year. And we’re so grateful to all those who made DrupalCon Chicago a success. Most of all, we’re looking forward to the future of Drupal, which is only looking brighter and brighter!

Check out our pictures from DrupalCon Chicago!

This blog was posted by Karen on March 11, 2011.
Karen Boehl

About the Author

Karen Boehl

Karen does a little bit of everything – webmaster, social media manager and search engine optimizer. She can most often be found on Twitter, in the Usability Lab, or happily buried in the Drupal admin menu.

Karen

Back in September, Kevin Thau, Twitter’s VP for business and corporate development, announced that Twitter is not a social network. This got a lot of buzz in the blog (and micro-blog) community, but clearing up the labeling of Twitter is most relevant for people not familiar with it. They're the ones who don't know what it is. And if you come into it with a social network/Facebook mindset, you’ll only get frustrated and feel disappointed. Only Facebook can do Facebook. You have to approach this part of your social media strategy with a Twitter mindset.

So, what is the Twitter mindset? What do you DO on Twitter? It's very simple:

  1. Share – Facebook is about sharing who you are, Twitter is about sharing what you’ve found. Use bitly, tinyurl or any of the other little link web sites to share the articles, blogs and web sites you like, and add a little comment about why.
  2. Reply – While it might not be a social network, Twitter is a social place. Engage in conversation. It’s fun and easy!
  3. Retweet – If you simply want to pass along a tweet you found interesting without adding a comment, click the retweet option. You can also retweet the traditional way, by copying and pasting it, and adding “RT @(insert author’s username)” in front. In the few characters that are left, add your own commentary.

The best advice is to just dive in. Once you see how others are tweeting, you’ll get it. And don’t forget to follow our Chicago marketing firm @SandstormDesign!

This blog was posted by Karen on January 26, 2011.
Karen Boehl

About the Author

Karen Boehl

Karen does a little bit of everything – webmaster, social media manager and search engine optimizer. She can most often be found on Twitter, in the Usability Lab, or happily buried in the Drupal admin menu.

Karen

Twitter has reached almost 200 million accounts, and has just added its seventh language – Korean. As Twitter expands worldwide, so does the opportunity for you to grow your business just as far.

Twitter will become increasing vital for networking and maintaining relationships with your overseas contacts, just as well those in the States. On top of that, it offers another valuable (and free) avenue for marketing your brand online (in seven languages, perhaps?). As you know, we kind of have a thing for marketing and branding.

If your company doesn’t already have an account, get one. And if you have one but you’re not using it, start now. If there were ever a time to jump on a bandwagon, this is it.

This blog was posted by Karen on January 20, 2011.
Karen Boehl

About the Author

Karen Boehl

Karen does a little bit of everything – webmaster, social media manager and search engine optimizer. She can most often be found on Twitter, in the Usability Lab, or happily buried in the Drupal admin menu.

Karen

Sandstorm Design is thrilled to kick off the new year by launching a new web site and brand for Gregg Communications! What started with a web site has grown into a full on partnership to reinvent Gregg’s brand. And it has been so wonderful to have a client as enthusiastic about the process as we are! With a new website and identity, the Gregg brand is now aligned with the quality service and expertise of their staff. We are so proud to announce this launch and look forward to more growth with Gregg!

This blog was posted by Karen on January 18, 2011.
Karen Boehl

About the Author

Karen Boehl

Karen does a little bit of everything – webmaster, social media manager and search engine optimizer. She can most often be found on Twitter, in the Usability Lab, or happily buried in the Drupal admin menu.

Karen

They say you learn something new everyday. And today we learned quite a bit from our Technology and Usability Director, Michael Hartman, who shared some key takeaways from a ‘Putting Research into Practice’ training seminar by Human Factors International, Inc. One of the most intriguing findings was from a study by Tractinskya, Cokhavia, Kirschenbauma, and Sharfib (2006) where participants made a split second decision (500 milliseconds) about the attractiveness of a web site. 

Turns out the average attractiveness ratings stayed about the same when the exposure time was extended to 10 seconds. This means users’ impressions about a web site’s aesthetics are made in less than a second. They don’t really change their mind after more time on the site. We all know how important first impressions are. Which is why aesthetics are extremely critical if you want a user to stay on your web site for, well, more than a second. If you ever need a little help with your website design, you know who to call.

This blog was posted by Karen on January 14, 2011.
Karen Boehl

About the Author

Karen Boehl

Karen does a little bit of everything – webmaster, social media manager and search engine optimizer. She can most often be found on Twitter, in the Usability Lab, or happily buried in the Drupal admin menu.

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Karen

Visitors of the skating rink at Millennium Park in downtown Chicago this past weekend got a sweet surprise when they were bombarded with an orange hat wearing flash mob. Our own Sandy Marsico was in the crowd of dancers who were shaking their stuff to Queen, Michael Jackson, Beyonce and more. Check out the video here!

This blog was posted by Karen on January 12, 2011.
Karen Boehl

About the Author

Karen Boehl

Karen does a little bit of everything – webmaster, social media manager and search engine optimizer. She can most often be found on Twitter, in the Usability Lab, or happily buried in the Drupal admin menu.

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Karen

2010 was a spectacular year for Sandstorm! At the beginning of the year our office space grew, and as the year went on, so did our staff. In 2011, we’re anticipating even more growth for this Chicago marketing firm.

And the Sandstorm staff is looking forward to another type of growth – we’re hoping to grow some healthier personal habits! I asked around the office for the Sandstormers’ New Year’s Resolutions, and from the results, it looks like we’re a pretty health conscious bunch. Here are the resolutions:

  • Surround myself with positive people
  • Drop 5% body fat
  • Stop eating high fructose corn syrup
  • Eat better and be nicer
  • Run on the treadmill every week
  • Cook more home cooked meals
  • Read new books, one classic novel, one work of fiction, and one fluff read
  • Eat more organic food and less pizza

So, with salad on our plates, gym shoes on our feet, books in our bags and smiles on our faces, we at Sandstorm Design wish you a very Happy New Year!

This blog was posted by Karen on January 4, 2011.
Karen Boehl

About the Author

Karen Boehl

Karen does a little bit of everything – webmaster, social media manager and search engine optimizer. She can most often be found on Twitter, in the Usability Lab, or happily buried in the Drupal admin menu.

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