Doing competitive research is never an easy process. It’s like looking for buried treasure, only you have no map and you’re not sure what the treasure looks like or where you might find it. Experience has taught me that there’s always treasure, but sometimes it takes a lot of digging.

This summer, our team was in the middle of an expansive competitive set, looking at a very crowded space. We were repositioning a brand, so what we needed to find was something unique about our client that would set them apart from the many, many competitors they were up against. After weeks of research, we put all our findings together and there it was: an area in which our client excelled that all of their competitors were neglecting.

We got to work on the positioning and compiled a detailed presentation illustrating the research and strategy behind it. A few days before the due date, everything was set...

Then one of the competitors unveiled their new website. It was sleek, contemporary and focused. And it applied the same strategy we had just laid out for our client.

So what did we do? We hunkered down and dug some more. Three very busy days and a couple of take-out dinners later, and we had located another space, built another marketing strategy and hit the deadline.

The fact is, these things happen. Sometimes your perfect plan comes crumbling down. However, I’m proud that we have a team who doesn’t give up when that happens, but who stand up, dust themselves off, and give it another go.

Kellye Blosser

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