Sandstorm Blog

Amanda Heberg
Search-driven web experience for the National Business Institute

The National Business Institute is a professional association providing continuing legal education (CLE) for attorneys and paralegals for over 35 years and delivering over 18,000 in-person and on-demand resources.

The Challenge
While NBI’s live seminars and OnDemand resources lead the industry, their website and subscriber experience were trailing behind. NBI partnered with Sandstorm—to create a personalized, user-centric (and most importantly, revenue-driving) experience for existing subscribers, transactional customers, and prospects.

The Solution
Sandstorm began with user research that identified the motivations and expectations of each type of customer. Then, we crafted a myriad of user flows based on user groups, extensive site map, navigation, wireframes and creative to align each step in the purchase process with those expectations.

By conducting usability testing, we uncovered user needs, expectations, and insights, including:

  • The use of key statistical information vs. the use of customer testimonials on the homepage was much more impactful to key audiences.
  • Including specialty credit details in the search results, since this is a key identifier in the selection of a course and purchase process for users.
  • Users wanted stronger use of colors throughout the experience, but still honoring the blue that NBI was well-known for.

Because findability and conversion were primary goals, we needed to determine how to best integrate a robust search throughout the experience. The final site includes multiple layers of search exposed within the experience to ensure users can quickly and easily find desired courses and find them in the format they wish to consume them.

Personalization was also key. Sandstorm worked closely with NBI’s development team to build in targeted courses based on a users’ geolocation and schedule (recommended courses, happening soon, and best sellers).

As NBI was shifting its business model to more emphasis on a subscription model vs. one-off courses, the conversion path to becoming a subscriber needed to be clear and slightly varied experience from an individual visiting the site for the first time.

And, knowing the mobile experience was critical to these users, we crafted and deployed a fully responsive designed experience, including personalization based on returning users vs. new users to the site.

Finally, we extended the user experience and creative via front-end development and collaborated closely with NBI’s in-house development team to ensure the experience seamlessly integrated with NBI’s back-end CMS, technology and complex e-commerce systems.

The Results
The Hermes Creative Awards honored the National Business Institute and Sandstorm with a Gold award for the agency’s redesign of the NBI website.

The 2019 award winners were announced by the Association of Marketing and Communication Professionals (AMCP), which administers the annual Hermes Creative Awards international competition.

In addition, the website has experienced significant improvement, including:

  • Organic SEO positioning has increased by 20%
  • Conversion rates are up 12% year over year
  • Experienced higher search and filtering traffic that converts at a much higher rate than the prior site experience
  • Received extremely positive feedback from its subscription-based customers via the streamlined and much-improved checkout flow

 

“Thank you for your help. The site looks great and we couldn’t be happier with what you did for us.”

Jim Embke - Managing Director, National Business Institute

This blog was posted by Amanda Heberg on April 30, 2019.
Amanda Heberg

About the Author

Amanda Heberg

As the VP, Business Development, Amanda leads new business development, sales, partnerships and marketing strategy across Sandstorm. Amanda collaborates closely with new clients to build strong, long-lasting partnerships while aligning Sandstorm's capabilities to solve client business problems.

Amanda Heberg
The Society of Actuaries innovates with an Interactive Toolkit in Drupal 8

The Society of Actuaries (SOA) is the pre-eminent association for the actuarial profession. With over 30,000 actuaries as members, the SOA’s mission is to advance actuarial knowledge and the ability of actuaries to provide expert advice and solutions for financial, business and societal challenges.

The Challenge

In line with their mission, the SOA wanted to take the conceptual idea of an Actuarial Toolkit and bring that to life in Drupal 8 as a web application. The SOA's existing Glossary App needed to be redeveloped into a web app, in addition to incorporating data from multiple websites.

The SOA kickstarted the project internally with some baseline requirements and initial design mock-ups to support the reimagined Actuarial Toolkit. Sandstorm was able to quickly collaborate with the SOA and build upon the work completed, in order to begin transitioning into more detailed user experience and technical requirements. 

The Solution

The SOA partnered with Sandstorm in order to build an interactive web application that delivered a variety of online resources for actuarial candidates, actuaries, and actuarial analysts. We identified with the SOA that Drupal 8 would be the optimal platform that would offer a high level of flexibility and a scalable development framework to support the desired interactions along with a robust mobile experience.

With a Drupal-based solution and our proposed technical architecture, we were able to provide a scalable framework for the SOA to expand and grow to support the other SOA applications. The goal was to make it simple for the SOA to build out new solutions over time, without significant investment each time. The architecture also supports opportunities to transition to a headless Drupal solution (if desired in the future), which could be used to drive native mobile apps.

In addition, the Actuarial Toolkit supports the longer-term vision and consolidation of its online tools to support the Actuarial Profession.

The Actuarial Toolkit includes the following features:

  • Interactive Actuarial Glossary including over 500 peer-reviewed definitions, concepts and practice area terminology for those working with Actuarial Science
  • Bookmarking to save favorite pages in the toolkit
  • Flashcard function to display glossary terms saved for quick access and review
  • Main hub for practice areas, giving users access to pre-defined mathematical definitions and data templates used in the profession including curated live illustrations of actuarial and mathematical concepts using R
  • Integrated Single Sign-On experience with the SOA’s Association Management Software system and website so users can move seamlessly through the entire web experience

The Results

The SOA launched the new Actuarial Toolkit after working for many months curating the content and finalizing the industry definitions and terminology to ensure a highly usable, high-touch, personalized experience. Overall feedback has been incredibly positive from the SOA membership and community, not only offering an interactive suite of tools to advance learning in the profession but also giving the users even more personalized experiences that they can control.

https://actuarialtoolkit.soa.org/

This blog was posted by Amanda Heberg on April 22, 2019.
Amanda Heberg

About the Author

Amanda Heberg

As the VP, Business Development, Amanda leads new business development, sales, partnerships and marketing strategy across Sandstorm. Amanda collaborates closely with new clients to build strong, long-lasting partnerships while aligning Sandstorm's capabilities to solve client business problems.

John
Hermes Platinum Award

The Hermes Creative Awards has honored Sandstorm Design with a platinum award for the agency’s redesign of the CLR Brands® website. The 2018 award winners were announced by the Association of Marketing and Communication Professionals (AMCP), which administers the annual Hermes Creative Awards international competition.

Sandstorm’s reconstruction of the CLR Brands® website—which showcases CLR® and Tarn-X®, two of America’s favorite household cleaning products—delivered a clean, intuitive design and a significantly upgraded user experience. The site was built on the Kentico EMS platform, which enables enhanced integrated marketing automation, site searchability and personalization.

Kentico named the CLR Brands® website one of its top 10 sites for June 2018.

The Hermes Creative Awards recognize the messengers and creators of traditional and emerging media. The annual competition is judged by the AMCP, an international organization consisting of thousands of creative professionals. Entries are received from corporate marketing and communication departments, advertising agencies, PR firms, graphic design shops, production companies, and web and digital creators.

This blog was posted by John on June 19, 2018.
John Rausch

About the Author

John Rausch

Over his 25 years in the advertising industry, John has produced award-winning work for many B2C and B2B clients. He is a passionate believer in the power of the brand and brings a strategic approach to every piece of creative.

Jeff
Sandstorm developers Joe Ruel and Jeff Umbricht at DrupalCon 2018

Every year since 2005, the Drupal community has flocked to DrupalCon to learn, explore and share. This year, the Sandstorm® team headed to Nashville, Tennessee–site of DrupalCon 2018–to get the latest updates on one of our favorite CMSs, find inspiration, and get our hot-chicken fix. Here are a few of the things we took away from this year’s conference.

1. “Clients buy solutions not code.”

Software wizard Vladimir Roudakov reminded us that no matter how impeccable and innovative our code looks, what’s most important to our clients is that our code solves the problems they’re facing. It was a great message to ground us throughout our time in Nashville.

2. By 2020, there will be more than 50 billion connected devices
                      and
3. Most traffic on the internet is non-human

Developer advocate Emily Rose made a pretty compelling case for why we’ll be developing for humanoids in the not-so-far future. With 61% of the internet made up of bot traffic and connected devices estimated to outnumber people 6:1 in two years, that’s a concept that’s hard to argue with.

4. Increasing page speed by one second can increase conversion by 27%

Google announced that by July 2018, pagespeed will be a ranking factor for mobile searches. For businesses to reach that coveted first position in the search engine, they’ll need to make sure their site loads lightning fast. And the reward—a big bump in conversion rate—will be worth it.

5. Drupal makes big dreams a reality

To celebrate the total solar eclipse, Miles McLean and Ken Fang used Drupal to create a once-in-a-lifetime viewing experience, integrating more than 20 video feeds and real-time tracker. Forty million people used the tool to see the solar eclipse.

If you’re looking to do big things with your website, drop us a line.

This blog was posted by Jeff on May 2, 2018.
Jeff Umbricht

About the Author

Jeff Umbricht

Jeff is an Illinois native with a passion for web development. Making code into great things drives him every day. He’s often busy building awesome experiences for Sandstorm clients, and there’s a high probability that he’s rocking out to metal while he codes.

Emma Thompson
DCLI Site Launch Makes Waves in Transportation

Over the past several years, DCLI has transformed itself and the intermodal transportation industry. As the largest provider of chassis in the U.S., they’re renowned for their industry-leading technology and logistics expertise.

But DCLI’s web and marketing presence was hindering the company’s growth. That’s why they turned to Sandstorm®.

Engaging Tool Increases Revenue

DCLI first asked us to help them solve an interesting challenge: reduce the burden of high sales-call volume while increasing revenue among potential clients. We jumped at the opportunity.

Through intense collaboration, we were able to develop an automated quote tool that seamlessly integrated into DCLI’s website. The result? Within the first month of its launch, the quote tool generated 49% of all marketing-influenced revenue.

Confident in our ability to deliver proven results, DCLI shifted their focus to two even more ambitious initiatives:

  • Creating marketing campaigns where none had previously existed
  • Designing and developing a new website to showcase their revamped brand

Building Creative Campaigns From the Ground Up

DCLI came to us with aggressive marketing goals. To help them achieve their objectives, we held a marketing workshop with key members of the company. This allowed us to gain insights into their business, and collaborate on a value proposition and strategy statement that positioned DCLI as the most agile intermodal partner around.

Building on this strategic foundation, we created ad concepts, event collateral, infographic, and sell sheets that drove the DCLI brand forward. Most important for DCLI, we implemented tracking within creative so they can begin measuring return on ad spend.

But our most ambitious collaboration was completely redesigning and developing DCLI’s website.

Reimagining DCLI’s Digital Presence

Creating DCLI’s new website engaged nearly every aspect of our expertise. Our unique approach benefitted DCLI in several ways.

Better Targeting of Customer Verticals

DCLI needed their website to talk to five separate user groups—motor carriers, ocean carriers, non-vessel-owning common carriers, beneficial cargo owners, and domestic shippers. We designed every aspect of the new website with these users in mind, making it easy for them to self-identify and find the tools and information that matter most to them. We even traveled to one of the nation’s largest terminals so we could showcase the breadth and depth of DCLI’s expansive chassis fleet to potential customers.

Content Optimized for Search Engines

To enable DCLI to capture as much organic traffic as possible, we analyzed current traffic and performed competitive keyword analysis. This allowed us to optimize all content across the new website, which resulted in a 27% increase in organic traffic in the first two months of the launch.

Integrating Marketing Automation

To capture leads at key touch points, we needed to successfully integrate the Pardot CRM platform. That required setting up tracking codes, incorporating the Pardot plugin within the CMS, and styling a custom form template within the CRM. The solutions were a huge success for DCLI, and in the first day of launch, the integration resulted in 7 leads.

In the wake of the successful launch, we’re continuing to test and optimize, and collaborate with DCLI to identify new opportunities across sales and marketing that elevate their brand.

We’re thrilled to help DCLI spotlight all of the innovative ways they help their customers keep cargo moving. See the new DCLI website for yourself!

This blog was posted by Emma Thompson on March 20, 2018.
Emma Thompson

About the Author

Emma Thompson

As an Associate Digital Strategist, Emma has a background in ad sales and a desire to create strong brand identities.

Sandy
Just Launched: Kentico Website for Beloved Household Products, CLR® and Tarn-X®

Jelmar is most recognized for its broad range of cleaning products (CLR and Tarn-X) that have helped solve some of the toughest household cleaning problems... maybe you've seen their commercials to clean your showerhead?

The CLR Brands website was outdated and virtually unusable on a mobile device. There was also a great deal of confusion across the brands – parent company, Jelmar vs its flagship products (CLR and Tarn-X) and related products. The site did not provide a cohesive experience, nor was it intuitive for consumers visiting the site for more information or where to buy CLR or Tarn-X products. It also did not properly serve the needs of its distributors and retailers. Given the brand structure and Jelmar’s drastically different audiences, it was critical to have a modernized user experience that was cohesive while providing variations based on the two distinct user groups. Sandstorm was challenged with reinvigorating and personalizing the CLR brand experience integrating social, digital, marketing automation and the website; as well as utilizing technology to drive better business decisions – which is why the Kentico EMS content management system was ultimately selected.

Based on our in-depth user research, one of the primary goals for consumers was to identify where they could buy CLR products. Sandstorm completely overhauled the “Where to Buy” feature (formerly the Retailer Locator feature, which we renamed based on our usability study results). This tool incorporates a custom Product Search, including radius map in several key areas of the site to improve overall usability – check out the Where to Buy feature here. On the administrative side, Sandstorm developed a product management tool within Kentico, so Jelmar staff can easily manage updates to products in a single location, which propagates throughout the site. In addition, Sandstorm implemented Kentico’s Smart Search to drastically improve the findability of products, "How To" videos, FAQ spec sheets, blogs and news, etc.

Behind the scenes, Sandstorm utilized Kentico’s Staging and Synchronization features to manage development and testing in one environment, user acceptance and content editing in a second environment, and live production in a third, while ensuring that integration of code and content between the sites can always be easily managed and synchronized. From a content migration perspective, Sandstorm utilized Kentico’s import utility and custom scripts to map content into the new site, product details, images and related taxonomy. Sandstorm also leveraged Kentico’s features for tagging, categorization, Google sitemap generation, and other capabilities to improve SEO of the site.

The entire project included a complete redesign, in-depth user research, information architecture, usability testing, UX/UI development, Kentico install/configuration, Kentico web development, content migration, QA testing, analytics and launch. Additionally, upon launch, Sandstorm ran multiple email campaigns using Kentico’s Contact Management and Email Marketing features to deliver messages segmented for audiences interested in retail products separately from products for industrial/commercial uses.

End results? 380% increase in use with a 78% increase in site entrances directly to the new "Where to Buy" versus the previous "Retailer Locator". Overall 12% increase of pageviews, and an 11% reduction in bounce rate – within the first 30 days. Visit clrbrands.com.

This blog was posted by Sandy on January 23, 2018.
Sandy Marsico, Founder & CEO

About the Author

Sandy Marsico

Sandy Marsico is the founder & CEO of Sandstorm®, a digital brand experience agency that turns consumer insights into engaging user experiences through our unique blend of data science, brand strategy, UX and enterprise-level technology.

Emily Kodner
NICB Drupal 8 E-Commerce Site

At Sandstorm®, we take security seriously. For the not-for-profit National Insurance Crime Bureau (NICB), that means preventing insurance fraud and theft across the United States. NICB turned to Sandstorm to design and develop a brand-new website that could better help them advance their mission.

The launch of this site represents a significant shift for NICB. The previous website addressed two audiences: the general public and current members. By focusing on non-member audiences, NICB can more clearly convey their message and raise awareness with common consumers.

With an iterative, user-centered approach that utilized usability testing to refine navigation items and page layouts, we designed an intuitive user experience that we developed in Drupal 8. By building in the newest version of Drupal’s content management system, we were able to give NICB a robust e-commerce platform with an intuitive administrative interface.

We are honored to help NICB raise awareness of their mission and help combat insurance fraud and theft. Check out the new NICB website for yourself.

This blog was posted by Emily Kodner on November 21, 2017.
Emily Kodner

About the Author

Emily Kodner

Emily is our Senior Director of Client Delivery. She consults with clients, leads projects and works alongside our team of creatives and developers to provide solutions to complex business challenges.

Emily Kodner
Association for Corporate Growth launches new, responsive website.

At Sandstorm®, we thrive on designing and developing exciting new websites. But we also know how important a great event can be. That’s why we couldn’t have asked for a better opportunity in creating a site for ACG.

The Association for Corporate Growth (ACG) is the global community for business leaders focused on driving middle market growth through mergers and acquisitions. As a chapter-led organization, ACG is heavily focused on events, holding over 1,200 around the world each year for industry professionals and the association’s 14,500 members to network.

In order to drive their own growth, ACG turned to us to design and develop a website platform that provided individual sites for the global organization as well as its 58 chapters. Each site not only needed to be mobile friendly and visually appealing, it needed to be user friendly and easy to manage for each chapter, an objective we were able to achieve as a result of several efforts:

  • Attending ACG’s annual event and conducting stakeholder interviews to hear directly from leaders and members what they needed from the new website
  • By integrating the Drupal 8 content management system (CMS) with the netFORUM association management system (AMS)
  • Conducting a usability study on the new design to ensure it was intuitive and easy to use
  • Building a collaborative space for chapters and committees to digitally communicate and share essential documentation

We’re honored to help ACG continue driving middle market growth around the world. Check out the new ACG website for yourself.

This blog was posted by Emily Kodner on June 20, 2017.
Emily Kodner

About the Author

Emily Kodner

Emily is our Senior Director of Client Delivery. She consults with clients, leads projects and works alongside our team of creatives and developers to provide solutions to complex business challenges.

Lisa
Sandstorm Launches New Raddon Website

At Sandstorm®, we know a thing or two about creating great user experiences. That’s why working with Raddon to develop their new website was such a perfect fit.

For Raddon, 2016 was a transitional year. Fiserv purchased the company, which gave Raddon the opportunity to create a new, visually appealing website that aligned with Fiserv’s look and feel.

With the launch, we were able to help Raddon:

  • Build brand equity through beautiful web design that complements their parent company.
  • Create a consistent experience for Raddon and Raddon Report visitors by combining the domains.
  • Improve lead generation by implementing an e-commerce solution that makes it easier to purchase research reports and register for events.

We’re honored to help Raddon in their mission to improve financial performance through research and help financial institutions achieve sustainable growth. See the new Raddon website for yourself.

This blog was posted by Lisa on April 6, 2017.
Lisa Goepfrich

About the Author

Lisa Goepfrich

Lisa is a Digital Strategist who is extraordinarily adept at building visual stories.

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Joshua
Alliance for Audited Media, AAM, Responsive Website, Web Design, Web Development, Content Audit

Here at Sandstorm we don’t simply “refresh” a website, we help businesses evolve their brand. Which is exactly what we did for Alliance for Audited Media (AAM) when they wanted their website to project a more modern feel with digital prowess. 

Our first move was a content audit to get our arms around the site and understand the complex mission of AAM (empowering media professionals with trusted verification and data). From there we created a set of information architecture (IA) guidelines that informed the responsive website design. Through our thoughtful research and strict IA guidelines we were able to deliver a new website, with approachable messaging, that spoke to their various audiences. 

This blog was posted by Joshua on October 28, 2016.
joshua sovell

About the Author

Joshua Sovell

As the Marketing Manager Joshua is in charge of crafting the Sandstorm narrative via compelling blog content and community engagement.

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