James Wynne is Director of User Experience for Sandstorm and has been in digital product development since 1996. He has worked as a UX designer for a myriad of clients including large eCommerce brands, mobile device manufacturers and integrated marketing agencies.
Color is a critical part of a brand. A branded color palette creates a beautiful experience, differentiates from one’s competition, and drives how users/consumers perceive and engage with a brand.
We all know the brand colors should be as consistent as possible in all marketing tactics, including digital, email, print, email, in-store, etc. This consistency is key in building a coherent brand experience and instilling consumer confidence. However, the colors defined via printed materials sometimes do not translate well into the digital space. Many times colors are not dark enough or too similar. This is especially clear when we consider the requirements for an accessible digital experience.
Digital branded experiences for all users
Many of your website users have some level of color deficiency–1 in 12 men and 1 in 200 women in the world. Using the term color blindness is not accurate since 99% of all colorblind people are not really color blind but have a color deficiency.
Knowing many of your users will have some form of color deficiency, one must review the brand colors to be accessible. If not done, not only could your brand integrity be impacted or just not legible, your user experience could be hindered.
Creating accessible brand experiences is good UX
UI designers use color to help identify key call-to-actions through buttons and text links. We also use color as a navigation element and to establish visual hierarchy. But if those CTAs or that navigation is missed since the user cannot read the button label or the navigation is not legible due to lack of contrast, what will this user do? Well, they will leave your site and go to your competition.
Still not convinced you need to focus on accessibility? Here are a few things to consider:
- Inclusion and reach. Between 10-20% of internet users experience disabilities. Ensuring proper access extends your reach and your ability to fulfill your mission.
- It is the law. Just as you would make sure your building has hand ramps and elevators for wheelchairs and braille on signs, we need to take specific steps to ensure your digital experience and content is available to all visitors. Over the last few years, lawsuits related to the accessibility of websites have increased by nearly 10 fold.
- Goggle bonus! Most accessibility improvements also improve search engine optimization since they make your markup and metadata clearer and more robust.
Now that you know why accessibility is so important, how do you go about making sure your brand colors are accessible?
1. Tone up your brand colors
At the beginning of a new project, the Sandstorm user-interface designers study all the colors in a branded palette. We use two online tools to identify how the colors should be used. These tools help us segment the palette into tones that can be used as buttons, navigation, color blocks, text links, and those colors that cannot or those that need to be adjusted for use on the web.
2. Build an accessible color palette
We found this easy to use color palette builder. It allows you to quickly look at a range of colors on various backgrounds to see if they meet a contrast ratio of 4.5:1. When they do, great. When the colors don’t pass, we can immediately fine-tune the hue to identify the values that do pass.
3. Check color contrast
WebAIM’s contrast checker is a go-to tool for making sure the text color and background you are using are accessible. It provides instant feedback for WCAG AA and WCAG AAA ratings. If your head is spinning with WCAG and ADA lingo, don’t worry. It’s a lot to soak in and we want to help. Determining the level of accessibility can be defined through the level of WCAG accessibility. Most organizations determine AA compliance is their goal, but healthcare organizations for example, often strive for AAA.
Once we have studied the colors, Sandstorm reviews the accessible colors with the client and their brand team through the creative process as well as an updated color palette. We never just change a palette, rather we embody a “Yes, And” mindset to review the colors and accessibility considerations collaboratively with our clients so they are informed and understand the rationale. You are not in this alone. We conduct accessibility audits and can help to prioritize your list of issues. Our approach combines automated scans of your site along with a manual review of the accessibility of the brand including content, colors, and interactions. All of this resulting in a detailed report, which we review together to determine high priority areas.
4. Schedule continued accessibility reviews
Once your brand is validated and accessibility is made a priority, it’s important to not let all the hard work fade away. And color contrast is just one aspect of creating a truly accessible web site. There are always ways to improve, and your brand should never be left to stagnate. Select a timeframe that’s manageable and something you can adhere to. We recommend quarterly, to reassess your digital brand and make sure you address any new issues.
Good accessibility is good usability. Let us help you make your digital brand accessible. Contact us today to schedule a time to review the accessibility of your website!
As we partner with clients to reimagine how to drive their businesses forward, one request we’re often asked is how to use Artificial Intelligence (AI). As AI continues to evolve, so does the practicality of how and when to use it.
In the midst of rapidly changing customer demands, it’s more important than ever to make websites and digital channels more beneficial and highly relevant for users while improving the overall customer experience. Through the use of AI-enabled web analytics, brands now have access to the insights they need to inform more relevant and targeted content delivery.
Here are 3 examples to leverage AI on your website:
1. Intelligent Chatbots
One of the most common applications of AI on websites are intelligent chatbots that have a “conversation” with the visitor, acting as a customer support specialist to direct them toward relevant content and offerings, then verify that it achieved the desired outcome. The chatbot can direct users to self-service tools, human support staff, or alternative methods of contact as needed.
Sandstorm implements solutions that support chat functionality directly in content management systems (CMS) like Drupal with its Chatbot module, but can also integrate third-party chatbot tools like Botsify and others.
2. ‘Look-a-Like’ Models
AI can also include tracking a visitors’ activity for common patterns of search, navigation, and conversion events – identifying “look-a-like” models that can guide similar visitors to content of improved relevance. This often adds a recommendation engine like on Amazon. Artificial intelligence and machine learning relies on the quality and quantity of useful data, including indexed content of the site and applying taxonomy and relationships, utilizing the CRM database, incorporated community platform data, and tracking visitor activity.
Highly relevant, personalized experiences can be created using platforms like Kentico or Acquia Personalization with its built-in personalization features, but can also integrate third-party marketing automation platforms that leverage AI like Hubspot or Marketo.
In addition to information on the website and data about activity on the website, Sandstorm leverages tools that provide omnichannel tracking including social media and targeted email to drive personalization that informs and improves user experience on the website.
Artificial Intelligence is also baked into analytics platforms like Google Analytics to highlight insights on visitor behavior and trends that can be leveraged to prioritize content creation and identify where to make changes to the website to best support your visitors.
Sandstorm implements Google Analytics on all of our website development projects, or in conjunction with additional native analytics platforms like Adobe Analytics or other platforms. Supplementing the automated insights of these platforms, Sandstorm also provides advanced data research and reporting services, leveraging tools like Google Data Studio and Tableau.
In How AI can shape the future of UX, Sandstorm CEO Sandy Marsico shared “AI and predictive analytics help to determine what the user wants, needs, or does next. AI assists in adding insights, but it doesn’t tell the whole story.”
And while not a replacement for human analysis, AI does play an important and evolving role. “We’re all trying to predict the future,” she says. “AI won’t figure out the problems we need to solve — AI helps us have a deeper understanding of our user so we can tailor our content and messaging to anticipate motivations and behaviors.”
Looking to use AI to drive your business forward? Contact us today to schedule a time to connect!
Whether you’re building a new website from the ground up or looking to improve your existing site, involving users in the design process is a crucial step to meeting both your users’ needs and your organization’s goals. There are 4 types of user research that all contribute to the success of your design process.
Use these methods to gain insight on what your users want, what’s working well on your site and where you need to make improvements.
In a perfect world you’d employ all or most of these techniques in your design process, but if you have a limited budget (and who doesn’t) you’ll want to invest in the research method that provides the most benefit for your needs. Over the next few weeks I will be discussing each approach individually outlining their benefits and drawbacks. This week we have in-depth user research interviews.
In-Depth User Research Interviews
User interviews help you uncover what’s important to your users and what they want from your site. This helps you create user stories and determine content and functional requirements before you start your web development.
Going a step further, the results can be used to develop personas to guide you through the entire design process. We recommend one to one interviews (which can be done over the phone or in person) with 10–12 users from each of your user groups.
Why should I use this approach?
In-Depth Interviews answer the following questions:
- How do I understand my users?
- What features would bring the most benefit to my site and users?
- What do users think about our brand compared to our competitors?
- How should we be engaging our customers?
What do they achieve?
The benefits and results of user interviews include:
- Developing user stories and requirements.
- Ensuring you’re spending your budget on the content and functionality that will bring the most value to your users and your organization.
- Aligning organizational goals with user goals
It’s always a good time to talk to your users.
This should be the first step if you are redesigning your site, converting to be a responsive website, or starting a new site from scratch. It’s also a good place to start if you are looking to make big changes to an existing site. Quite simply, if you’re not talking to your users, you’re missing opportunities. No matter where you are in the process if you haven’t spoken to your users, do it now.
I’m ready, where do I begin?
Depending on the number of user groups you select, the interview process takes two to four weeks to complete. Below is a six step outline based on how I (and Sandstorm) conducts user interviews:
- Identify your research goals. What questions are you trying to answer?
- Determine what types of users (user groups) will participate in the study. A user group is a set of users who have similar goals or use cases on your site or application. This is different from demographics.
- Write a protocol, that’s a fancy word for the list of questions you’re going to ask your users.
- Recruit and schedule the interviews. Interviews can be conducted over the phone to make it convenient for the participants. We recommend offering a gratuity or incentive to participate.
- Conduct the interviews, 30 to 45 minutes each should be good.
- Analyze the results and develop your user stories, requirements and/or personas. The results can also be helpful in making business decisions about the scope of your project.
Is there a way to simplify?
Here are a few hints to help your interviews and process go smoothly and give you better results:
- Ask a mix of open-ended and behavior based questions. For example, what’s the primary reason you visit website.com? Tell me about the last time you visited website.com, what did you visit for? Tell me 3 things you like about it? Tell me 3 things you would like to see improved?
- Allow space for follow up and probing questions like, can you tell me more about that? Can you give me an example?
- Be consistent, follow up questions may vary but be sure to follow your protocol with all participants. You’re looking to identify trends, so you’ll need to be consistent in your research methods.
You get results
The result of your In-Depth User Research Interviews is a user research report with user stories, content and functional requirements and personas. This can fuel your design and even reconsider your product and how you market it. Since you now have data on who your target is, you’re equipped with a powerful tool to serve them better than ever.
[Read the second post in this series on user research: Card Sorting and Testing Trees.]
The Agile Process
Scrum? Agile? Waterfall? Kaban? You likely have heard of these concepts and maybe adopted some version to your software, application or website development projects.
In its simplest form, Agile methodology is a project management process.
Scrum comes from the sport of rugby, where in a scrum formation everyone plays a specific role working towards a quick adoption of strategies. In complex projects just like on the rugby field, scrum facilitates team collaboration and iterative progress towards a goal. Teams practicing Scrum use Agile methodology.
As a Scrum Master, I make sure the team lives agile values and principles and follows team processes and practices. The responsibilities include establishing an environment where the team can be effective and clearing obstacles along the way.
For a look into how we put all this into practice, here is work we did recently in partnership with the nation’s leading trade association representing boat, marine engine, and accessory manufacturers, the National Marine Manufacturers Association.
The National Marine Manufacturers Association (NMMA) has an expansive ecosystem of websites across multiple business units and the boat, marine engine, and accessory manufacturer audiences it serves. Primary among these websites are more than 15 websites that serve the Boat Shows happening across the country, like the Chicago Boat Show (www.chicagoboatshow.com), which hosts hundreds of thousands of attendees.
Over the past two years, NMMA made significant investments in Acquia (Drupal’s Platform as a Service, PaaS) and moved its websites to the Acquia Cloud and Digital Experience Platform (DXP), with the goal of centralized site and application management and reducing the time required for labor-intensive infrastructure management.
Following the transition to Acquia, NMMA asked for Sandstorm’s support against clear goals for the project of providing centralized management of the multisite environment, uniform content blocks and streamlining code as well as fully optimizing the site for performance, SEO, user flow and content administration.
The highest priority for NMMA was tackling the Boat Show sites, as there were UI updates and improvements that needed to be implemented. We also needed to re-architect the multi-site management so the collection of roughly 15+ sites used consistent theming, features and components along with the set-up of continuous integration. This meant creating a deployment structure to support clear data management of the different sites, including content blocks and forms and controlling the changes to be tested through one branch.
Given the time-sensitivity and breadth of the work needing to be done, Sandstorm and NMMA collaborated through an Agile development methodology, using the Scrum framework. This supported a combined Sandstorm & NMMA team with clear roles, an ability to prioritize what stakeholders needed the most, and the ability to adhere to a tight timeline with productive, incremental sprints.
Each sprint was prioritized by NMMA to include enhancements, structural updates, and process improvements while keeping close management of the backlog, so we could reprioritize as the needs of the business shifted. Sandstorm led a daily scrum where the full team communicated tasks, updates, challenges, etc., which provided a continuous cycle of teamwork-led solutions each day.
There were several successes from an agile-led partnership for both NMMA and Sandstorm, including:
- Improved administrative user experience and streamlined management of the NMMA Boat Shows websites within the multi-site framework.
- Allowing for one branch update to affect multiple sites and changes to be adapted faster with no rework for the individual sites.
- Improved technical documentation. By managing development features and notes via Jira cards, we were able to instantly improve technical documentation and help structure the deployment processes.
- Stronger NMMA ownership. With an integrated approach and stronger team-wide knowledge and documentation of the systems and processes, NMMA was able to take more ownership of the product and had the tools in place to support current and future team members.
- This was key for the multi-site deployment process and management of the separate databases per show site.
- The development and deployment process can be controlled by the NMMA team and not one single team holds the keys to that process alone.
- The NMMA team became sufficiently knowledgeable in managing their improved Acquia & Drupal 8 website’s structure and can stand on their own.
- This allows NMMA to leverage Sandstorm’s expertise for future code enhancement implementations instead of spending budget resources on day-to-day management.
With this implemented Scrum framework, the combined Sandstorm and NMMA teams were able to build features efficiently, easily prioritize work and progress through the project quickly and successfully.
Want to learn how our integrated Agile and Scrum methodology can help move your development efforts forward? Contact us today to learn more!
Website usability testing consistently demonstrates value by creating the optimal user experience BEFORE the cost of development begins.
With an onsite usability lab, mobile testing equipment, and remote testing capabilities (perfect for COVID-19), working with Sandstorm is like having your own in-house user research and usability department. We've conducted 3,400+ hours of UX research and usability studies globally for everyone from tech start-ups to Fortune 500 organizations, retail commerce to membership organizations, on mobile devices, tablets, and desktops. Our usability service and methodology were developed by a Ph.D. in Human Factors.
Below are the 5 most commonly asked questions regarding usability testing.
1. How does it work?
Our website usability testing involves watching people trying to use your website for its intended purpose. Starting with real-life scenarios, Sandstorm will observe, record, and take notes while a user performs the task to get to the core of what works and what doesn't on your website.
Website usability testing allows us to determine whether or not users can accomplish specific goals. It is part of our user experience design philosophy that allows us to collect first-hand behavioral data from real users. Each usability test consists of creating a test plan, conducting the study with actual users, analyzing findings, communicating results, and making design recommendations based on our findings. As a result, we save development time and money and reduce guessing and subjective arguing.
2. How long does it take?
On average, a series of usability studies can be conducted over 1-2 days. The entire process including protocol development, recruitment, scheduling, and testing lasts about 3-4 weeks.
3. Where do you conduct the study?
Usability testing can be done anywhere -- onsite in our usability lab, across the globe, or virtually based on your requirements. This flexibility has become much more important in the midst of the pandemic.
4. What is my end result?
A full website usability report including the usability study details as well as key findings AND a recommendation for every finding (most reports don't - that's where our consulting comes in). Upon request, we also provide detailed presentations that highlight our findings and include audio and visual of users participating in the usability study. We can also create detailed wireframes, flow diagrams, or design updates based on our findings to get you to your end result quicker.
5. Where do you get your participants from? For B2C clients, recruiting from the extensive Sandstorm network and supplementing with social media works great. For B2B organizations it's often a combination of our client providing contact info of customers (or members); social media recruiting; and if it's a specific request (c-suite, etc.), we include a recruiting firm in our search. People are happy to provide their feedback, and we always pay a gratuity.
Did you know we only need 5-6 users to uncover 80% of your usability problems? Happy to chat about our website usability testing - reach out!
At Sandstorm, our creative team and user experience design architects provide our clients with partial and/or full access to all phases in our user-centered design methodology. With an onsite usability lab, we can quickly test wireframe prototypes, UX design comps, content comprehension, navigation terminology, conversions, and user flows. UX designers, user experience design architects, writers, and developers collaborate throughout. Below are the 6 steps to our UX design methodology:
Step 1: Define the problem and establish metrics
To get the most out of your UX research, we start by determining your objectives. For example, are we looking to increase sales, newsletter sign-ups, whitepaper downloads, conference attendance, etc? Or are we trying to reduce bounce or abandonment rates? Maybe we have a new feature or piece of functionality we want to drive more use of? Whatever the objective, we'll help define metric(s) to track your ROI.
Step 2: Conduct user research and develop personas
Starting with 1:1 in-depth interviews, we begin to identify a user's content and functional requirements, purchasing rationale, behaviors, and trends. We mold our user research insights in a form to drive extraordinary creative results through the development of a persona. Personas provide a noticeable advantage by creating a face to represent an entire group. Before deciding on a creative direction, questions are posed related to a specific persona’s motivation, needs, and biases to increase the user’s experience.
Step 3: Map out your customer's journey and identify user flows
Utilizing data visualization in the form of a customer journey map, business stakeholders can quickly see their how their customer interacts with their brand along with an understanding of the steps necessary considerating a variety of scenarios. Developing user flows help identify additional functional and content requirements, in addition to technology rules and necessary integrations.
Step 4: Explore information architecture (IA) through the eyes of your user
Centered around the “persona,” our creative UX team develops high-level IA concepts and potential wireframe solutions that satisfy both business and user requirements. This is an open-ended brainstorm to dream up creative solutions without boundaries. When questions arise, a variety of research approaches including card sorting activities and participatory design studies can reduce subjectivity.
Step 5: Create with an iterative, data-driven design process
After selecting the strongest ideas from the brainstorming and information architecture phase, initial creative concepts are designed. The creative is elaborated, refined, and tested to ensure the best user experience taking into consideration both the science and art of aligning with your brand.
Step 6: Conduct usability testing, analyze findings and identify recommendations
The goal is to observe how your customers function in a realistic manner. Starting with real-life scenarios, Sandstorm will observe and take notes while a user performs the task to get to the core of what works and what doesn’t on a website, mobile device, tablet, or application.
We are thrilled to share that Jacobs Agency has joined Sandstorm!
Our two independently-owned, award-winning companies have come together as Sandstorm® with operations based in Chicago and satellite offices in Charlotte, Dallas, Denver and Seattle to create Chicago's leading technology-fueled, creative agency. The client list of the new Sandstorm includes organizations like Chicago Skyway, Crown Holdings, Heartland Financial, the National Association of REALTORS®, NOW Foods, Peoples Gas and Treehouse Foods.
“We partnered with Jacobs Agency a number of times over the years and along the way I got to know Tom,” said Sandy Marsico, founder of Sandstorm. “In that time, we learned we have very similar approaches to leading people, serving clients and running a business: do good work for good people.”
Sandy Marsico will remain as Sandstorm’s CEO and Tom Jacobs will become President of the combined agency. Andrea Wood continues as Managing Director. Creative will be led by Janna Fiester, Strategy by Susan Saltwell and Business Development by Amanda Heberg.
“After more than two decades as an independently owned agency, I couldn’t be happier to merge with another independently owned firm sharing my belief in strategically-inspired creative with a scrappy, nimble customer-centered approach,” said Tom Jacobs, founder of Jacobs Agency. “Our combined team and capability position Sandstorm to build stronger brand value for our clients in a time when the first brand exposure customers have is often a digital experience.”
How do you tell the story of saving a 2,000-year-old language over 9 decades, using fragments of tablets and inscriptions on ancient winged bulls to reveal a 6,000-year-old culture? Or tell the story of 100 years of research exploring 10,000 years of history?
This was our charge when we took on the responsibility for creating the Oriental Institute’s centennial site. To tell the stories that are the beginning of us, our lives as humans, together.
Founded in 1919, The Oriental Institute (OI) at the University of Chicago is a leading research center and world-renowned museum devoted to studying the civilizations of the ancient Middle East. The OI Museum exhibits one of the largest collections resulting from archaeological fieldwork in the Middle East, including more than 350,000 artifacts with roughly 5,000 on display on the University of Chicago campus.
Originally funded by a handful of visionaries including James Henry Breasted and John D. Rockefeller Jr., the OI has been a groundbreaking institution for over a century.
With a centennial approaching and over 10,000 years of stories to tell, the OI had a new challenge: find an interactive storytelling way to share the wealth of information uncovered over the years as well as present new expeditions and discoveries going on today. The OI needed a partner to create a digital experience celebrating its Centennial year and showcasing its 100 years of connecting ancient places, people and issues. The OI selected Sandstorm to lead this effort.
Sandstorm and the OI team underwent a thorough UX and creative UI process while leveraging the new branding that was being designed specifically for the Centennial and the rebranded identity for the OI itself. The primary goal was to deliver an interactive, high-touch, narrative experience while showcasing the incredible depth of research projects and overall work of the OI.
In addition, a key goal was to drive users to engage with the OI: registering for the Centennial Gala, donating, becoming a member, visiting the museum, or even adopting a dig. Making sure these CTAs and conversions link back to the main OI site was key, while also elevating the Centennial as a major milestone for the organization.
Sandstorm implemented a new Drupal 8 instance for the OI centennial site and configured the CMS for design flexibility in the future. Over the course of a few months, Sandstorm transformed key content related to the OI’s history, research projects, fieldwork, and museum collection into a well-curated, digital microsite experience.
“The OI needed a website that would display a wide range of media types with pictures and videos but we really wanted to focus on interactive elements as well and find the most engaging way to display their research to users,” said Jeff Umbricht, lead developer of the Centennial site. “With work all over the world, we decided to create an interactive map that presents a visual navigational tool to explore key discoveries.”
To encourage museum visits and membership, Sandstorm also included an easy to access events page for visitors to experience OI events throughout the year.
Key elements of the experience:
- Emphasis on displaying a wide range of information in a concise, scannable way.
- Extending Drupal modules and features for strong content editor control and flexibility.
- Interactive map to display research efforts in key locations in the Middle East. The solution provides an ideal balance of performance and interactivity.
- Mobile-first approach that ensures the user has the same level of interactivity and scannability from any device.
- Built targeting WCAG 2.0AA accessibility standards
With the website complete, the University of Chicago has begun promoting the Oriental Institute’s Centennial, which kicks off in September with a Centennial Gala followed by a public event and includes activities throughout the 2019–2020 academic year.
Visit oi100.uchicago.edu to learn more and be sure to visit the museum in person on the University’s campus in Hyde Park Chicago.
“Sandstorm’s work creating a digital experience for our Centennial celebration is a key element of our year-long effort focused on sharing not just the legacy and historical impact of the OI in understanding, revealing, and protecting the earliest human civilizations, but also recognizing that through our ongoing research and public outreach we can offer new ways of thinking about what connects us and why.”
- Dr. Kiersten Neumann, Curator of the Oriental Institute Museum, and Research Associate and Communications Associate of the Oriental Institute
American College of Occupational and Environmental Medicine (ACOEM) is the leading association of medical professionals who advocate and oversee the health of workers, the safety of workplaces and the overall quality of environments.
ACOEM’s website and several related microsites utilized an outdated technology, an ineffective user experience that did not reflect the mission of the association nor the user needs of the occupational and environmental medicine community. The content was extremely deep and relied on a poor search experience, which often led to users contacting the help desk, putting unnecessary strain on their staff, or abandoning the site.
Goals of the redesign included: ensuring the site informed users about occupational and environmental medicine (no tree-doctors need apply); Single sign-on for critical member benefits; reaching emerging professionals entering the workforce (career ops, connecting with peers, educational content); and offering special interest communities to connect and increase member engagement.
The new site needed to be clean, intuitive, mobile-first with integrated faceted search, while delivering a robust administration experience for ongoing content management by ACOEM staff.
ACOEM wanted the new site to work from the existing marketing materials, but not be a slave to the printed brand. Sandstorm knew going straight to visual UI layouts would not give the teams the opportunity to work together—to “Yes, And”, which is one of Sandstorm’s guiding principles for our creative work. Because of this, Sandstorm began the UI process with brand/mood boards in order to gain alignment on the visual direction. Once a brand/mood board was selected, Sandstorm quickly transitioned into visual user interface designs with a mobile-first strategy.
We also identified the navigational structure was going to be broad and deep resulting in a dense navigational structure. ACOEM was extremely motivated to use a unique mobile-first drawer pattern for the navigation on all viewports. This innovative navigation resulted in a very clean experience that was user-friendly and unique within the association space.
Sandstorm’s UX and Kentico-certified development team worked collaboratively to build the page layouts using a form-based model instead of an open structure. This approach enabled the site to embody a consistent user experience while making site content and image updates intuitive and easy to manage for the ACOEM team. Knowing search was fundamental to the overall user experience, we leveraged Kentico’s tagging, categorization, Google sitemap, and Smart Search to significantly improve the relevancy and findability of key content; in addition to integrating with Fonteva’s AMS to deliver a personalized member experience.
The website was a critical part of ACOEM’s overall digital transformation journey led by our partner, .orgSource, as they helped modernize the technology landscape including new software for the AMS, finance and workflow analysis.
The dotCOMM Awards honored the American College of Occupational and Environmental Medicine and Sandstorm with a Gold award honoring excellence in web creativity and digital communications in the association space. Check out the new ACOEM site.
The 2019 dotCOMM Awards is administered and judged by the Association of Marketing and Communication Professionals (AMCP), one of the largest, oldest and most respected evaluators of creative work in the marketing and communication industry.
Since launch in January 2019, ACOEM has seen significant improvement, including:
- User interactions (sessions) increased 32%
- Return visitors increased 18%
- New users (no prior sessions) increased 13%
Sandstorm continues a strong partnership with ACOEM and provides ongoing UX/UI improvements, development and AMS integration support and maintenance for the site, including data analytics in order to drive key insights for optimization. In addition, to further extend the Kentico platform, Sandstorm is underway with building much improved Member and Find a Provider searchable directories that leverage key user data stored in Salesforce (Fonteva), as these are highly visible (and highly utilized) features of the site.
Since our founding, Sandstorm has followed a “yes, and” approach. What does that mean?
For us, it’s a matter of how we think in regards to how we solve problems. With our user-centered design approach, we want our clients to know that we hear them. This yields a concept that reflects the needs and requirements from the business and the user. This results in the “yes” concept.
We then go a little farther. We’re a bunch of thinkers and dreamers. We explore fresh concepts and see where it takes us. This result is something that meets the users' needs but in a form that goes beyond their expectation. This concept is Sandstorm pushing ourselves creatively and in effect pushing our clients, too. This is the “and.”
This is a creative marketing term now, but where did it come from?
The terminology for “yes and” came from the theater. Actually, just a few miles from our Chicago office. Starting with the Compass Players and Second City then later at iO, this concept is used to create improvised stories. For the improviser “yes and” means “yes, I hear you and understand the information you’re presenting, and I’m going to add something to heighten our interaction.”
An illustrative example
Consider this scenario, Person 1 steps on stage and says “This paper is despicable. I’m going to have to give you an F.” Person 2 in her head thinks: Yes, I am a student and you’re the teacher. We’re in a classroom. I’m failing, and I think it’s because I wrote about a subject you don’t approve, and responds “Well, it’s probably because you don’t respect the intricacies of the writing of Stephenie Meyer.”
From there the scene goes forward because of “yes, and”-ing. It can go into a conversation about how the teacher and student have different ideas of high art, or can go on to show that the teacher really loves “Twilight” and the student is just a bad writer.
But this could have only developed because of the “yes, and.” Had she only “Yes”-ed it would have played out like this:
Person 1 says “This paper is despicable. I’m going to have to give you an F.” Person 2 in her head: Yes, I am a student and you’re the teacher. We’re in a classroom. I’m failing, and she responds “I’m a terrible student.”
That adds no information, and it doesn’t make anything more interesting. In effect, it ends any progression by cutting off the potential of what could happen.
“Yes, and” implications for storytelling in marketing
As this concept creates scenarios on stage for improvisers, this can also be directly applied to how a business’ or an overall creative concept’s story is told. This can cover overarching campaigns, visual creative executions, and content marketing. Keeping an open mind while editing and writing, enables the writer to fully take on the role as a storyteller. This involves removing parameters and preconceptions to open opportunities to craft a story. The end result is interesting and involving instead of dry content that is primarily facts, figures, and business-talk.
Yes, of course, you need data within your words, but the reader needs more than just that to keep reading. By making each content interaction a storytelling opportunity, you’re engaging the reader actively and driving them to want more.
Back at Sandstorm
By “yes, and”-ing at Sandstorm we listen to what our clients want, what they expect, and then add to it to make something greater. We could only “yes,” but that would keep our project in neutral. It’s the “and” that helps move concepts forward and gets everyone to think and imagine in a whole new way.
Following a “yes, and” philosophy enhances our collaboration both internally and with our clients. We open the doors to all possibilities and sometimes surprise ourselves, too. By coming to a project of any kind with an open mind, we can see truly what is possible. This heightened thinking allows us to produce results that help clients exceed their goals and move their business forward.