Karen Bartuch is passionate about data and uncovering hidden insights to help her clients make better business decisions. She enjoys taking an innovative yet evidence-based approach to her work.
The Orthopaedic Trauma Association’s (OTA) mission is to promote excellence in care for the injured patient. So when they came to us with a struggling website, we made sure they got the best treatment possible.
OTA’s website exhibited a lot of the traditional symptoms of an aging online presence: disorganized content, a lack of information architecture (IA), outdated design and functionality. After quickly diagnosing the issues, we got to work.
Based on OTA’s goals and needs, we determined that Drupal 8 would be the best CMS in which to build the new site, as it would provide added longevity. Once we identified the CMS, we got to work on their IA, and designed with user experience (UX) best practices while creating consistent branding throughout the site—expanding the color palette, identifying new and beautiful fonts, and using custom imagery.
Part of improving UX included implementing single sign-on (SSO) through OTA’s association member platform—ACGI. And by utilizing Apache Solr Search, we were able to make the search more robust throughout the site.
Altogether, this made content easier to find for users and easier to update for the association. And, as they say, the proof is in the pudding.
Within the first month after launch, OTA’s new website experienced unprecedented performance:
- 986% increase in traffic from Google
- 497% increase in organic search traffic
- 54% increase in new users
- 65% increase in pageviews
- 22% decrease in bounce rate
“Planning and implementing a website redesign can be a momentous undertaking, especially for a small staff association. Sandstorm could not have made the process easier for our team.
Their exceptional technical and creative talent, along with the high level of customer service provided throughout the project, made the process as seamless as a website redesign can be. And our new (and very much improved) website has been well received by the Orthopaedic Trauma Association (OTA) membership!”
– Kathleen Caswell, CAE, Executive Director
Over the past several years, DCLI has transformed itself and the intermodal transportation industry. As the largest provider of chassis in the U.S., they’re renowned for their industry-leading technology and logistics expertise.
But DCLI’s web and marketing presence was hindering the company’s growth. That’s why they turned to Sandstorm®.
Engaging Tool Increases Revenue
DCLI first asked us to help them solve an interesting challenge: reduce the burden of high sales-call volume while increasing revenue among potential clients. We jumped at the opportunity.
Through intense collaboration, we were able to develop an automated quote tool that seamlessly integrated into DCLI’s website. The result? Within the first month of its launch, the quote tool generated 49% of all marketing-influenced revenue.
Confident in our ability to deliver proven results, DCLI shifted their focus to two even more ambitious initiatives:
- Creating marketing campaigns where none had previously existed
- Designing and developing a new website to showcase their revamped brand
Building Creative Campaigns From the Ground Up
DCLI came to us with aggressive marketing goals. To help them achieve their objectives, we held a marketing workshop with key members of the company. This allowed us to gain insights into their business, and collaborate on a value proposition and strategy statement that positioned DCLI as the most agile intermodal partner around.
Building on this strategic foundation, we created ad concepts, event collateral, infographic, and sell sheets that drove the DCLI brand forward. Most important for DCLI, we implemented tracking within creative so they can begin measuring return on ad spend.
But our most ambitious collaboration was completely redesigning and developing DCLI’s website.
Reimagining DCLI’s Digital Presence
Creating DCLI’s new website engaged nearly every aspect of our expertise. Our unique approach benefitted DCLI in several ways.
Better Targeting of Customer Verticals
DCLI needed their website to talk to five separate user groups—motor carriers, ocean carriers, non-vessel-owning common carriers, beneficial cargo owners, and domestic shippers. We designed every aspect of the new website with these users in mind, making it easy for them to self-identify and find the tools and information that matter most to them. We even traveled to one of the nation’s largest terminals so we could showcase the breadth and depth of DCLI’s expansive chassis fleet to potential customers.
Content Optimized for Search Engines
To enable DCLI to capture as much organic traffic as possible, we analyzed current traffic and performed competitive keyword analysis. This allowed us to optimize all content across the new website, which resulted in a 27% increase in organic traffic in the first two months of the launch.
Integrating Marketing Automation
To capture leads at key touch points, we needed to successfully integrate the Pardot CRM platform. That required setting up tracking codes, incorporating the Pardot plugin within the CMS, and styling a custom form template within the CRM. The solutions were a huge success for DCLI, and in the first day of launch, the integration resulted in 7 leads.
In the wake of the successful launch, we’re continuing to test and optimize, and collaborate with DCLI to identify new opportunities across sales and marketing that elevate their brand.
We’re thrilled to help DCLI spotlight all of the innovative ways they help their customers keep cargo moving. See the new DCLI website for yourself!
Jelmar is most recognized for its broad range of cleaning products (CLR and Tarn-X) that have helped solve some of the toughest household cleaning problems... maybe you've seen their commercials to clean your showerhead?
The CLR Brands website was outdated and virtually unusable on a mobile device. There was also a great deal of confusion across the brands – parent company, Jelmar vs its flagship products (CLR and Tarn-X) and related products. The site did not provide a cohesive experience, nor was it intuitive for consumers visiting the site for more information or where to buy CLR or Tarn-X products. It also did not properly serve the needs of its distributors and retailers. Given the brand structure and Jelmar’s drastically different audiences, it was critical to have a modernized user experience that was cohesive while providing variations based on the two distinct user groups. Sandstorm was challenged with reinvigorating and personalizing the CLR brand experience integrating social, digital, marketing automation and the website; as well as utilizing technology to drive better business decisions – which is why the Kentico EMS content management system was ultimately selected.
Based on our in-depth user research, one of the primary goals for consumers was to identify where they could buy CLR products. Sandstorm completely overhauled the “Where to Buy” feature (formerly the Retailer Locator feature, which we renamed based on our usability study results). This tool incorporates a custom Product Search, including radius map in several key areas of the site to improve overall usability – check out the Where to Buy feature here. On the administrative side, Sandstorm developed a product management tool within Kentico, so Jelmar staff can easily manage updates to products in a single location, which propagates throughout the site. In addition, Sandstorm implemented Kentico’s Smart Search to drastically improve the findability of products, "How To" videos, FAQ spec sheets, blogs and news, etc.
Behind the scenes, Sandstorm utilized Kentico’s Staging and Synchronization features to manage development and testing in one environment, user acceptance and content editing in a second environment, and live production in a third, while ensuring that integration of code and content between the sites can always be easily managed and synchronized. From a content migration perspective, Sandstorm utilized Kentico’s import utility and custom scripts to map content into the new site, product details, images and related taxonomy. Sandstorm also leveraged Kentico’s features for tagging, categorization, Google sitemap generation, and other capabilities to improve SEO of the site.
The entire project included a complete redesign, in-depth user research, information architecture, usability testing, UX/UI development, Kentico install/configuration, Kentico web development, content migration, QA testing, analytics and launch. Additionally, upon launch, Sandstorm ran multiple email campaigns using Kentico’s Contact Management and Email Marketing features to deliver messages segmented for audiences interested in retail products separately from products for industrial/commercial uses.
End results? 380% increase in use with a 78% increase in site entrances directly to the new "Where to Buy" versus the previous "Retailer Locator". Overall 12% increase of pageviews, and an 11% reduction in bounce rate – within the first 30 days. Visit clrbrands.com.
At Sandstorm®, we take security seriously. For the not-for-profit National Insurance Crime Bureau (NICB), that means preventing insurance fraud and theft across the United States. NICB turned to Sandstorm to design and develop a brand-new website that could better help them advance their mission.
The launch of this site represents a significant shift for NICB. The previous website addressed two audiences: the general public and current members. By focusing on non-member audiences, NICB can more clearly convey their message and raise awareness with common consumers.
With an iterative, user-centered approach that utilized usability testing to refine navigation items and page layouts, we designed an intuitive user experience that we developed in Drupal 8. By building in the newest version of Drupal’s content management system, we were able to give NICB a robust e-commerce platform with an intuitive administrative interface.
We are honored to help NICB raise awareness of their mission and help combat insurance fraud and theft. Check out the new NICB website for yourself.
At Sandstorm®, we thrive on designing and developing exciting new websites. But we also know how important a great event can be. That’s why we couldn’t have asked for a better opportunity in creating a site for ACG.
The Association for Corporate Growth (ACG) is the global community for business leaders focused on driving middle market growth through mergers and acquisitions. As a chapter-led organization, ACG is heavily focused on events, holding over 1,200 around the world each year for industry professionals and the association’s 14,500 members to network.
In order to drive their own growth, ACG turned to us to design and develop a website platform that provided individual sites for the global organization as well as its 58 chapters. Each site not only needed to be mobile friendly and visually appealing, it needed to be user friendly and easy to manage for each chapter, an objective we were able to achieve as a result of several efforts:
- Attending ACG’s annual event and conducting stakeholder interviews to hear directly from leaders and members what they needed from the new website
- By integrating the Drupal 8 content management system (CMS) with the netFORUM association management system (AMS)
- Conducting a usability study on the new design to ensure it was intuitive and easy to use
- Building a collaborative space for chapters and committees to digitally communicate and share essential documentation
We’re honored to help ACG continue driving middle market growth around the world. Check out the new ACG website for yourself.
At Sandstorm®, we know a thing or two about creating great user experiences. That’s why working with Raddon to develop their new website was such a perfect fit.
For Raddon, 2016 was a transitional year. Fiserv purchased the company, which gave Raddon the opportunity to create a new, visually appealing website that aligned with Fiserv’s look and feel.
With the launch, we were able to help Raddon:
- Build brand equity through beautiful web design that complements their parent company.
- Create a consistent experience for Raddon and Raddon Report visitors by combining the domains.
- Improve lead generation by implementing an e-commerce solution that makes it easier to purchase research reports and register for events.
We’re honored to help Raddon in their mission to improve financial performance through research and help financial institutions achieve sustainable growth. See the new Raddon website for yourself.
Standardization is a hot topic in the PRO (patient-reported outcomes) community. It’s hot enough that the amount of information out there can be difficult to filter through, and makes it impossible to get your voice heard. PROmeasure is taking on these challenges with the beta launch of their site PROmeasure.org.
The site aims to involve the PRO community of authors, medical practitioners and health care IT professionals in enhancing the use of PRO in clinical practice and research by standardizing its use of measures (questionnaires). Users can download an open-source data model for measure standardization, search through a database of measures and participate in discussions with the community.
The PROmeasure web site is built in Drupal and includes a PubMed integration, user dashboards, commenting and personalization features, community forums, and content-manageable rotating graphics on the homepage.
Learn more about the possibilities available with Drupal development.
REALTOR® University and the National Association of REALTORS® partnered with Sandstorm's Drupal development team to build their first ever master's degree program. The web site was developed through a combination of marketing messaging, copywriting, tagline development, user interface design and implementation of the Drupal 7 CMS. Featured on the homepage are rotating graphics emphasizing the core advantages the university offers. We are so excited to announce this launch!
Sandstorm Design recently launched a health care web application for a large insurance company. The interactive experience educates users on Medicare health care coverage options. To offer this helpful tool to an even broader audience, the application has now launched in Spanish!
Third River Capital Management wanted a web site that would represent them for who they are: a professional, contemporary, collaborative group. We at Sandstorm Design were so excited take this vision and build it, and are even more excited to announce the web site launch!
The imagery of running waters on the site gives it a clean look, and reflects Third River Capital Management’s approach to the business – consistent and long term. They are such a joy to work with, and their collaborative approach is especially inspiring. We couldn’t be happier to announce this web site launch!